Frequently Asked Questions
Statue details
Chinmoy Collection products are inspirational works of art that include some of the most lifelike hand-crafted sculptures ever created by Sri Chinmoy, the world-renowned Ambassador for Peace. The hand-crafted sculptures are mostly limited edition pieces made using precious materials.
Introducing our limited series of handmade busts, crafted with the utmost care and attention to detail by a team of skilled professionals with generations of knowledge and expertise. We work only with exceptional materials, exuding a classic refinement that honors the remarkable legacy of Sri Chinmoy, the founder of many Global Peace Initiations, Universal Peace Ambadassor awarded with more than 200 peace awards, which He have received.
About the bronze statues:
We currently offer bronze sculptures in 3 styles of surfaces treatment: brown and turquoise patina, and mirror polished bronze with a gold finish. We would like to emphasize that the blue and gold colour of the sculpture is not an extra painted layer. It is the natural appearance of the bronze, which has been specially patinated and polished in a multi-step process.
The statues are 100% handmade, and available in only a limited collection. A one-of-a-kind, hand-made fine sculptures for those who appreciate unique and exceptional pieces. Each piece undergoes hundreds of iterations, and no two statues are exactly alike, making them true masterpieces in a limited collection. The collaborative effort of professionals, based on generations of knowledge, dedicated work, and constant care. The sculptures are numbered and individually identified, and provided with certification.
Limited edition serial numbered products are produced only up to the number of pieces indicated, which means that there is no mass production in large quantities.Only this limited number of pieces of a given design is produced worldwide, which is marked on the sculptures with a number code and certified by a safety certificate. All our collections are handmade and created with exceptional care, whether they are limited edition serial numbered products or not. Our bronze sculptures are limited edition pieces only.
When painting, a layer of paint is applied to the surface, whereas the patina colour is created by a special treatment of the bronze surface - in other words, by oxidation of the metal. Patina is the natural ageing process of bronze, accelerated by a special chemical process to achieve the ideal colour and texture. We would like to highlight that the turquoise, gold and brown color of the statues are not an additional painted layers. It is a natural appearance of the bronze, made by a special patina process, to achieve a specific color and texture. It enhances the characteristics of the texture, showing more details and contrast.
Creating patina on bronze is a highly specialized skill that requires dedicated practice, the ability of constant focus and years of experience to master. The procedure needs a keen eye for color. Only a select few with a strong commitment to learning and adapting the techniques can attain the level of skill necessary to produce truly exceptional patina finishes.
Each statue variant has it’s own custom details on the product page, where you can find information about the size, weight, price, colour variants, and accessories, certificates. Interesting stories and how it is made, and get to know more about Sri Chinmoy’s life and peace programmes.
Ordering details
We accept orders via our website, chinmoycollection.com Once you have selected your statue of choice, added it to shopping cart and completed your order, you will be notified with tracking information.
- Create an account at chinmoycollections.com and please give billing and shipping addresses. Once payment is approved by the bank, you will receive an email confirmation.
- Select the statue you wish to purchase and add it to your shopping cart.
- On the checkout page, enter your billing and shipping information. Please double-check the shipping address to ensure your statue arrives at the correct location.
- Select your preferred payment method and enter the necessary information. Review your order summary to ensure that all information is correct.
- Click the "Submit Order" button to complete the purchase. Once the payment is processed, you will receive an email confirmation of your order.
You will be notified via email once your statue has been shipped, along with the tracking information so you can keep track of your order.
Creating an account allows you to save your billing and shipping information, stay up-to-date with offers and exclusive promotions, receive updates and information about new arrivals.
If you are interested in a chinmoycollection statue which is currently out of stock, you can create an account and sign up to be updated as soon as the product becomes available again, we will send you an email notification as soon as the statue is back in stock.
There are two ways you can do this:
- Pre-Order: You can reserve the statue in advance and receive it when it becomes available again. Look for the pre-order option on the product page or contact our customer service to inquire about pre-ordering.
- Wish List: You can add the statue you want to purchase to your wish list. This way, you can easily find the statue when it becomes available again, as you will be notified. Look for the "Add to Wish List" button on the product page and follow the instructions.
Only one purchase of each limited edition model per person will be processed. The purpose of this is to make the products available to a wider audience, given the limited release volumes, and to prevent speculative secondary trading. Nevertheless, there may be a general stock shortage or waiting time for the product to be ready, which will be indicated on the product data sheet.
We are happy to accommodate gift orders. You can include a personalized message when placing your order, which we will print on letterhead, seal in an envelope, and include with your order. The e-invoice for your order will be sent to the billing address you provide.
Delivery
We offer global delivery from our EU-based online shop. We ship to a variety of countries, but please note that some products may have shipping restrictions. If you have any questions about shipping to your country or the availability of a product, please contact our customer service. Our statues are delivered safely and securely with descreet, proper and professional packaging.
Yes, the delivery of our statues is safe and taken care of with utmost importance . We understand the value of our customers' orders and take extra care to package each statue with protective materials to ensure it arrives in perfect condition, in a discreet-looking unbranded outer packaging box. Our delivery partner takes great pride in providing high-quality service and delivery to our customers, ensuring that every statue is packaged securely and safely.
We provide a tracking number once your order has been shipped, which you can use to track your package. The delivery of your order is managed by our national delivery partner, so you can track your package through https://chinmoycollection.aftership.com website using the provided tracking number. For more information please check our General Terms and conditions.
If you have any questions or concerns about the delivery of your order, please don't hesitate to contact our customer service team for assistance.
The delivery time for your order will depend on a few factors, such as the shipping destination and the availability of the product. If you are located within the EU, the delivery time is typically between 2-7 business days, but may vary depending on your location. If your order is being shipped outside of the EU, the delivery time may be longer due to customs and other factors. However, packages can arrive in major business centers around the world in just a few days.
We always strive to ensure that your order is delivered to you as quickly as possible, while also ensuring that it arrives in perfect condition. Once your order has been shipped, we will provide you with a tracking number so you can track the status of your delivery.
All orders are delivered free of charge, but Chinmoy Collection does not collect Duty / VAT directly and therefore those fees are not included in your order total. International customers are obligated to pay Duty and VAT either in cash at the time of delivery or later on via bill or invoice to the carrier.
Chinmoy Collection uses DHL and GLS for efficient international shipping, ensuring your statue arrives in perfect condition. International shipping rates are determined by dimensional weight and destination country, with customs fees and sales taxes not included in the purchase price. Customs offices may impose these fees. Before shipping, customers must study taxes and customs amounts. Duty and VAT are not included in the order total.
Returns and Refunds
If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that if your order has already been processed and shipped, If the process is reversed, it is extremely time-consuming to get the shipment back to our warehouse. In this case, we recommend that you pick up the package and return it to us via our returns page. If your package has not yet been dispatched, we will do our best to support your request.
To cancel your order, please provide your order number and the reason why you would like to cancel your order. Our customer service team will review your request and provide you with further instructions on how to proceed. If your order has already been shipped and you are unable to cancel it, you may be able to return the item for a refund or exchange, depending on our return policy. Please refer to our return policy or contact our customer service team for more information on how to return an item.
Our returning policy allows you to return an item within 14 days of receiving it for a refund or exchange. To be eligible for a return, the item must be in its original condition and with all original tags and packaging.
To initiate a return, please contact our customer service team with your order number and the reason for your return. We will provide you with instructions on how to return the item. Please note that shipping and handling charges are non-refundable.
Once we receive the returned item, we will inspect it and process your refund or exchange as soon as possible, depending on the condition of the item. Refunds will be issued to the original payment method used for the purchase.
Please note that some items may be non-returnable or subject to specific return policies due to their unique characteristics. If you have any questions about our return policy or the eligibility of an item for return, please contact our customer service team for assistance.
To cancel your order, please provide your order number and the reason why you would like to cancel your order. Our customer service team will review your request and provide you with further instructions on how to proceed. If your order has already been shipped and you are unable to cancel it, you may be able to return the item for a refund or exchange, depending on our return policy. Please refer to our return policy or contact our customer service team for more information on how to return an item.
For Chinmoy Collection customers, we have created a central returns page (https://chinmoycollection.returnscenter.com/) that guides you step-by-step through the simple process of returning your product by entering your order number.
If something went wrong, please contact our customer service team with your order number and photos of the damaged item. We will work with you to provide a replacement or refund. Please note that damage during shipping is the responsibility of the carrier, but we will do our best to resolve the issue.
We want to make sure that you are completely satisfied with your purchase, and we will work with you to resolve the issue as quickly and smoothly as possible.
Account and Website Information
Yes, we take the security of your payment information very seriously. Our online shop uses industry-standard encryption technology to ensure that your personal and payment information is transmitted securely. We also use trusted and secure payment gateways to process your transactions. You can rest assured that your payment information is safe and secure when you shop with us. If you have any concerns or questions about the security of your payment information, please don't hesitate to contact our customer service team for assistance.
We accept the following payment methods: Visa, Visa Debit / Delta, MasterCard, American Express
To sign up for chinmoycollection.com, find the "Create Account" button, provide your personal information, and submit your registration.You may also be required to verify your email address before you can start shopping. Your personal data is kept private and secure, for more information please visit our privacy policy.
For easier and faster shopping and access to exclusive content, it's definitely advisable to register. Creating an account allows you to save your billing and shipping information, stay up-to-date with offers and exclusive promotions, receive updates and information about new arrivals. Having an account allows you to view your order history, track your shipments, and easily reorder items you have previously purchased.
Go to the login page and click on the "Forgot Password" link. Enter the email address associated with your account, and then follow the instructions provided to reset your password. You may receive an email with a link to reset your password or be asked to answer security questions to verify your identity.
We take the security and privacy of our customers' data seriously. We have a privacy policy in place that outlines how we collect, use, and protect personal information. We use encryption and other security measures to keep customer data safe and prevent unauthorized access or disclosure.
We take data collection seriously and have a privacy policy in place that outlines how we collect, use, and protect personal information. We only collect the necessary data required to process orders and provide customer service. We do not share or sell customer data to third-party organizations for marketing purposes. Our website may use cookies and other tracking technologies to enhance your browsing experience and provide personalized content and ads. We may also collect information for analytics and marketing purposes, but we always obtain consent before doing so.